Seller split my order into two and won't reply to my request to send back as one return

I bought two of the same item from a seller and my payment initially went through but was then amended and split into two separate payments linked to two separate orders. 

 

I want to return both items but the seller won't reply to my request to send them back as one return in the same package. When I click return item on ebay it forces me to select a prepaid courier and pay $5 for each return. 

 

So in a nutshell, the seller split my order into two and won't reply to my message asking if I can send both back together. Any advice would be appreciated.

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Seller split my order into two and won't reply to my request to send back as one return

If they are two orders you need to open two returns.

 

 

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Seller split my order into two and won't reply to my request to send back as one return

tobiasd4
Experienced Mentor

If it was 2 orders, you have to open 2 ebay case and send each item separately. 

If it is change of mind return, private seller can refuse these type of case.

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Seller split my order into two and won't reply to my request to send back as one return

It was one order. The seller split it into two shipments.

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