Seller noticed problem with jacket lining after sale

[lizgibling74]

Hi

Has anyone managed to sell something as excellent condition and then realised that there is a problem with it? I just sold a 3-piece suit but when I went to package it up I noticed the lining of the jacket was significantly damaged, however the rest of the suit is still in excellent condition. I contacted the buyer straightaway to explain the unfortunate situation and provided pictures of the damage and have offered them a discount if they still wish to go ahead with the sale. If they wish to do this how can I refund them? If they don’t wish to do this how can I cancel the sale which will presumably automatically refund them? 
Many thanks for any help/ advice in advance as I am new to eBay

[*vyolla* · Accepted solution]

You can issue a partial refund, the following guidance page explains how to do that:

https://www.ebay.co.uk/help/selling/managing-returns-refunds/refunding-buyers?id=5182&st=3&pos=3&que...

To cancel the order:

https://www.ebay.co.uk/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=3&pos=2&query=H...