07-04-2026 6:58 PM
You can issue a partial refund, the following guidance page explains how to do that:
https://www.ebay.co.uk/help/selling/managing-returns-refunds/refunding-buyers?id=5182&st=3&pos=3&que...
To cancel the order:
https://www.ebay.co.uk/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=3&pos=2&query=H...
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