07-06-2025 8:24 AM
I have bought an item which is collection only, almost 4 days ago, the seller is not responding to any messages i have sent to discuss collection details. I have a question please: 1) how long do I wait for a response and thus, at what point do I ask for the transaction to be cancelled? Any help welcome as i don't use ebay much and never had this happen. I am the sellers first sale history!?
07-06-2025 8:31 AM
Wait 7 days and then open a case for item not received this way:
If the seller is not being helpful, go right of the item purchased, and from More Actions select.... I Have Not Received My Item.
If you are not fully refunded within 3 days, you must escalate the case on day 4 or within 30 days from opening the case, and eBay will step in and force the refund.
Do not close the case early for any excuse or promise the seller may give, and do not forget to escalate.
07-06-2025 8:46 AM
Thank you tressygirl.
07-06-2025 2:07 PM