Seller cancelled but I’ve been charged

[logan635]

I purchased an expensive Authenticated item at £1300. After payment was made the Seller cancelled stating item was out of stock/damaged. So the item was never posted to the Authenticator. EBay contacted me to say a refund is on its way except the refund is short by £71.15. (I still have not received the refund yet)  It’s showing an order total of £71.15 but  Why have I been charged through no fault of my own. I have tried to contact eBay but it’s sending me round in circles telling me if my item does not arrive until 29 January to report to eBay  & in another message it’s saying my refund is pending & there is no phone number.  I don’t understand why I should have to pay anything. Help!!

[tressygirl]

I'm sure I have answered this question on another post but incase you missed it,  I suggest you contact eBay Customer Services,  as they have access to both yours and the seller's account, and can see and explain hat has happened here.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@logan635