Currently for sale
I saw this fire in an old Evonic catalogue, but discovered it is no longer available. I then found it on eBay.
It is advertised as collection in person or delivery at a cost of £10.
Also 14 days return with buyer paying for return postage.
I live in York. As the item is discontinued it is not available to view in any showroom.
I contacted the seller to enquire whether the cost would be £10 if I needed to return it.
The seller replied saying it is non returnable, despite the ad clearly stating that it is. I then suggested that it is returnable on the basis of distance selling. The seller did not understand and said it is listed cheaply on eBay for a quick and easy sale.
I checked the Gov.UK website and sent information on buyer’s rights under the Consumer Contracts Regulations and was then told that it is collection only, when I could then inspect the item. I challenged this but have not received a reply. I had already said that I am in York, about 120 miles away from where they are in Sutton Coldfield.
In short, the seller is advertising a delivery charge and states that the item can be returned at the buyer's expense but is refusing me both of these options - presumably because I enquired about returning it.
I was not planning on returning it but as it is a discontinued item I cannot view it in a local showroom so need that option. In any case, the buyer does not need to give a reason for return.
By this time I had decided not to buy from this seller, but reported it to eBay on the grounds that this seller is not complying with the law. I received a reply saying nothing was wrong. I appealed and got the same answer.
I am wondering if the reports are seen by a human?
Also, am I right? If so, how can I get eBay to understand and deal with what the seller is doing? I am concerned for other possible purchasers.
With thanks.
