Seller Misrepresented Used iPhone as New – eBay Return Not Available After 30 Days

[sam.ach]

Hello everyone,

I’m looking for advice or assistance regarding a recent issue. I purchased an iPhone 13 Pro Max on 4th April 2025, who listed the item as “Brand New Sealed.”

Three months later, I visited the Apple Store and was informed that the phone:

• Was originally purchased in December 2021
• Had 3 previous repairs
• Has 989 battery charge cycles
• Requires a £629 hardware repair

Clearly, this phone is not new and was falsely advertised. I have official documentation from Apple confirming this.

The seller agreed to a refund but asked me to open a return case and select “I didn’t like it,” which would be inaccurate and could affect my protection. I cannot open a return at all because the 30-day window has passed.

I would appreciate help from the community or moderators on how to escalate this properly through eBay, as this seems to be a clear case of item not as described / fraud.

Thank you for your guidance.

[tressygirl]

You cannot report this to eBay or open any case as I'm sure the seller knows as you are far too late.  eBay do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@sam.ach