(Seller) Item arrived damaged so refunded - how to claim for damage in transit

[ballfox]

I have just had a frustrating phone call with eBay for 40 minutes trying to resolve the following issue:

I sold a guitar amp and it arrived damaged.  I contacted eBay and they said I needed to get it sent back to me so I could claim for it being damaged via eBays simple shipping.  I did that and provided the refund. 

I then contacted eBay to be told a series of unhelpful things.

1. The item was fine because it looks OK in the photo.  I told the person that it was the internals that were damaged.
2. I should report the buyer because they missed the returns process.  I pointed out that they had used it correctly.  This solution was offered several times.
3. I had sent it broken.  I told them again that it was in good working order when I sent it.
4. There was someone else who could help but they couldn't be reached.  I asked for them to phone me back and the person told me that they couldn't guarantee that they would.

[papso22]

Unfortunately that's not how seller protection under Simple Delivery works.

Buyer opens a case for 'arrived damaged',  this goes to ebay, not the seller, and ebay handles the refund.

Anything else is not going to work.