Hello! I need your advice. On July 31st I sold 1 scrunchie. The package had free shipping for the customer and was delivered via Royal Mail. I printed the label provided by eBay, put the product in an envelope, went to the post office, they scanned the code and that was it. Today I received a message from the client saying that ''there is a notice advising an additional £1.50 charge and it's being held at Salisbury Delivery Office''.Why does the customer have to pay anything more? I mention that the product cost £2.15 of which shipping is £0.87. When I made the posting, I chose the eBay recommendation. I have sent packages similarly before, but I have not had any complaints about there being issues.
What is to be done? Thank you for any advice.
