Royal Mail not updating tracking info

I used eBay delivery to post an item with Royal Mail 11 March.  Under 'View tracking' there is a tracking number but no other info, not even the date the item was posted. I'm not going to be paid until tracking shows that the item has been delivered.  I checked with the buyer who confirmed that the item WAS delivered last week. I have looked under eBay's help sections and tried the bot (which did not understand my question) without finding out how to get my funds which are on hold. Can anyone help? Thanks.

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Royal Mail not updating tracking info

If the tracking is showing delivered on the courier's website but not on ebay you can contact ebay to get your money released using callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Or if you wait it will be released anyway after 14 days.

 

 

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Royal Mail not updating tracking info

tobiasd4
Experienced Mentor

There is an issue with ebay tracking not updating.

Have you checked RM website for delivery status?

If it shows there as delivered, you can contact ebay CS to get them to release money.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

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