Returned but seller hasn’t refunded

[2006slavena]

I purchased an item but was way too small. I returned it and provided tracking number for seller. When I asked seller why hasn’t refunded yet, he said he hasn’t received it but tracking number shows delivered to him by Royal Mail. I sent him this confirmation when he lied tracking number isn’t showing delivered, which 100% does. He/ she now doesn’t want to refund. Pls advise as don’t know how to open a dispute 

[jckl1957]

When did you receive the item and was it from a private seller or a business seller?

It may be worth trying to open a case now but it does depend on the answers to those 2 questions.

[2006slavena]

It’s business seller.
I also like to seal to a person from eBay but can’t find a contact number for eBay agents

Kind regards
Slavena

Sent from my iPhone

[plum993]

You can open a case within 30 days here, if the item was not as described, eBay Money Back Guarantee policy 

Keep the tracking details as you can add them into a case when returned.

Ebay contact details here, eBay Customer Service

[red_magpie]

can’t find a contact number for eBay agents

You don't need to speak to eBay agents. eBay's return procedures are clearly explained and fully automated. I just hope you haven't left it too late to use them.

Start by reading this: https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

Also read eBay's money back guarantee. There is a link to it in every qualifying listing, or see: https://pages.ebay.co.uk/ebay-money-back-guarantee/

A tip to bear in mind is that if an item is too small it's vital to explain whether this is because the size was incorrectly stated, or it's just a bad fit for you. If the size was incorrectly stated you can use eBay's money back guarantee. If it just don't fit, this has to be treated as a change of mind return,