Return request

[shanm_9847]

I sold something, and the buyer making false accusations saying the item is poorly made and fake. I showed her the screencap of the retailer I bought from. It's a well-known one, and it's impossible to be fake. She kept saying prob I bought a fake item without realising that.😤

She opened the request under item wrongly described reason, which is totally untrue. I believe this is just another change of mind case. I contacted eBay already, again, they want me to take the item back, which is unacceptable to me. Nothing wrong with my item, the buyer just made false accusations.  I bought this item just month, so if it's not sold, I could've  returned it to the retailer . Now it's passed the deadline already. That's why I can't accept this nonsense of return request.

[jckl1957]

Ebay offer you these choices:

Accept the return and provide a label

Refund the buyer

Message the buyer.

You can't refuse the return.

If you don't provide a return label and accept the return, after 3 days, the buyer can ask Ebay to step in.

Then, Ebay will either provide a label and charge you for it, or refund the buyer from your funds and tell them to keep the item.

Take the advice from Ebay and accept the return.

[shanm_9847]

This isn't the first time that such a nonsense happened to me.  I feel gutted for this kind of false accusations.

One of the CS later said I could include some evidences via email, and they could look into it.

Normally I don't mind take the item back, this time is I can't is because it's passed the deadline to return it to the retailer. I don't wanna keep such an item for resale.