My grandson’s Lego set at Christmas was virtually empty

[mazzi9]

I haven’t posted before. I’ve only just found out that my 10 year old grandson didn’t want me to know that his supposedly genuine Lego set (£65 approx) was full of rubbish and not what I had paid for in any way, shape or form. I had ordered it early and received it circa October, at which point I laid it away for Christmas. My grandson has always avoided telling me how the set was until I smelled a rat and  eventually pinned him down to tell me the story. I’ve checked and I can’t find a trace of the seller but this was obviously a dreadfully cynical scam. Do I have any redress? We have the box and the rubbish that was in it. 

[tressygirl]

I'm sorry you are far,  far too late,  to infirm eBay about this.

eBay do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

Your are unfortunately   too late too,  to claim from your payment provider.

@mazzi9