Return not refunded - no option to ask eBay to step in

[lestste_ytwucigvtt]

Hi,

I requested a refund on an item, sent it back and it was logged as received 29 April. AI assistant says seller has until 1 May to refund, they have not, and are not responding to messages for last seven days. Help pages say there should be an option to have eBay 'step in' on the review return page, but there is no such option.

How can I make eBay step in a sort this?

Best,

Stefan

[**peaseblossom**]

Try from  Case Details > Respond to Case > Escalate This Case > Submit.    Or contact eBay using the callback link on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[lestste_ytwucigvtt]

Thanks of the suggestion. I was able to use that link to book a call-back and resolve this with eBay via phone.