Return item thats sold

[sapasco2]

Hi, i sold some second had car parts last july/August. In October the buyer messaged me to say they were the wrong parts and did i measure them. 2 items of the 8 were wrong. Nothing broken just 5mm too small. Of course i didnt measure. The buyer opened a dispute, i said i cant do much about that, maybe his car was different. He won the dispute using his bank. Im not sure how this works. Ebay have now refunded him without me receiving the parts for a refund. im out of pocket as im charged 285 from ebay, i sold these for 247 and paid 30 postage. And all that ive done is spent time and effort to lose my parts and  spend 60 pounds!?.

If this is possible to get money back for itema bought without sending the parts back is this wrong/ a huge loop hole in ebays ruturn policy. 

[red_magpie]

If this is possible to get money back for itema bought without sending the parts back is this wrong

Yes, this is possible. The buyer's credit or debit card issuer can issue a chargeback for their payment to be refunded. This doesn't involve the return of the item. This has nothing to do with eBay's own money back guarantee, which does normally require the item to be returned.

The only reason eBay is involved is that eBay's managed payments system means that buyers pay eBay, not the seller. Therefore the chargeback is also issued against eBay - which repays the card company, and charges the seller for this, plus an admin charge.

In some circumstances eBay will indemnify the seller, but not where the chargeback claims that the item was not as described.

Buyers today have multiple rights to claim refunds, if not from eBay, then from PayPal or their payment provider. This is just one of the many risks of selling on eBay.