Return and Refund

[stephano13-2]

Seller sent a wrong item and tried contact them but they are not responding to my messages.  And it’s not possible to return the item to the US since I’m in Zambia 

[**peaseblossom** · Accepted solution]

Without returning the item ebay cannot enforce a refund.     Even if you don't want to pay the return postage start a return anyway and that may at least prompt a reply from the seller.  On here:
https://www.ebay.com./help/buying/returns-refunds/return-item-refund?id=4041
select "Doesn't match description" and escalate it to eBay after 3 complete working days. 

I've given you the link to do it on the US site.   If you bought it on the UK site just change the .com to co.uk

[61stephenuk]

You're in Zambia and your seller is in US ask your questions here https://community.ebay.com/ global site

However if you used a freight forwarder you wont be covered by the eBay Money Back Guarantee