Return after return period ended

[shedtoshelf]

Hello all, just wanted to guage where I sit with this, sold an item with a 14 day return policy, after 21 days the daughter of the buyer messaged me to say her mum bought it by mistake, I explained I have a 14 day return policy, I hold the money for that 14 days just in case, and when the 14 days is up I use the money to pay bills etc, I had no reply.

the daughter, not the buyer, through her mum's account has now opened a transaction not recognised request, over a month since I messaged her, and I've explained that I don't have that money anymore, I have a 14 day policy and it was over a week(3 weeks in total) after that had ended that she apparently realised that she bought it by mistake, surly that return policy holds water, 14 days is more than enough time to realise you bought something by mistake, and that I am in my rights to say sorry it's past the return date! This is keeping me awake guys, should I be worried? Thanks all

[**peaseblossom**]

That reason for the request is saying that the purchase was made without their authorisation, so it's a payment dispute.   eBay should contact you to get your side of things.   Their messages are pretty damning for them but you never know with ebay.  

[*vyolla*]

Sellers are protected from an unauthorised claim chargeback if they have a tracking number showing delivery.

Do you have one?

[shedtoshelf]

But the daughter stated her mum bought it by mistake, and that's different.

[*vyolla*]

@shedtoshelf 

Do you have a tracking number showing delivery to the address on the order details?

[jckl1957]

Reading between the lines, I wonder if the daughter who has contacted you bought an item using her mother's account and has got into trouble when the mother has spotted the transaction and realised this is what has happened.

As advised, your absolute best defence against such a case is tracking confirming delivery to the address used at checkout.

If you have that proof, add it to the dispute.

If not, you will have to rely on the payment source recognising that the message thread between you and a person logged into the Ebay account which made the purchase acknowledges they made the purchase and received the item.