International shipping

[kevinheireannpythons]

Hello, I’m looking for some advice on what to do next, 

I purchased a book on 13th June

it arrived at Glendale Heights hub on 18th June 

on the 26th June tracking shows as “Carrier refused to ship item forward” 

I’ve been on the phone to EBay customer service but they don’t have much information about what has happened & why the book hasn’t been shipped. Has this happened to anyone before? Is there a way of checking myself why the book can’t be shipped? I’d rather have the book than a refund.

the book is in USA with final shipping destination is England

[tobiasd4]

Different countries have different rules about what can be imported and exported.

Also with Trumps tariffs, everything is up the creek.

You can open item not received case 1  - 30 days after estimated delivery date,escalate 4 days later.

You could wait to see if it arrives, but do not leave it too long to open case.

[tommystrezures]

What is the book - I mean is it antiquarian? Does it have some strange cover? eg with a prohibited item item to UK and the approximate value of it, to ascertain vat it could be a 5% or 20% job?

It could be all of those sort of things? If its nothing like that and say its a cook book etc then I really don't know.