Return abuse

Buyer claim they received Apple watch, 

This is not possible i

I only had one shown in the listing with serial number shown ,

 

They opened a return showing a watch with different serial number,

 

They said that I took photos of a different watch in my listing 

Message 1 of 3
See Most Recent
2 REPLIES 2

Re: Return abuse

jckl1957
Experienced Mentor

What did you sell the buyer?

Was it a watch or something else?

If they open a return case, you should accept it and provide a return label.

Before you do this, message them to ask if they are sure they have got the right seller as you are certain that you did not sell them the item they want to return.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
Message 2 of 3
See Most Recent

Re: Return abuse

They said I took photos of a different item from elsewhere,

The photos in my listing where fake,

 

And then sent them the item they have received ,

 

Why would I do this?

 

why would have just not photo the item they claim to have received and list and send that?

 

Message 3 of 3
See Most Recent