Removal of negative feedback

[laramol]

My buyer agreed to remove negative feedback, so I sent a revision of feedback to EBay.

EBay have sent message to buyer saying 'Feedback not available or not eligible for revision'

Why?

How do I contact Ebay direct?

Thanks Elaine

[tressygirl]

You do not send the revision to eBay you send the revision to your buyer.

Is the feedback more than 30 days old ?

Try sending  a feedback revision direct to the buyer otherwise contact eBay Customer Services but do so tomorrow morning when the lines first open at 8 a.m. as there's more chance of Dublin answering.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

As said I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@laramol 

[red_magpie]

If it's the feedback about two missing parcels it's too late now to be removed.

You didn't need to ask the buyer to remove it - they mentioned opening a case to get their money back so you could have contacted eBay to have removed. Mentioning eBay or a money back case is not allowed.