Refunding more than the purchase price.

[artdegaadt]

A buyer bought some shoes from me that did not fit. I accepted the return and the buyer has sent them back to me paying for the postage himself and I need to refund the total cost of the shoes and the carriage back which obviously comes to more than the total price so how do I do that and ideas?

[**peaseblossom**]

You can only refund the original payment and postage via ebay.    For any extra you would have to use something like Paypal or bank transfer.

For future reference if a buyer opens a return on ebay they are supplied with a postage label paid for by the seller.

[artdegaadt · Accepted solution]

Thank you for your swift reply. Sadly the buyer thought they were being helpful so will have to do the later!

Thank you