Refund

[chazdeva]

Hi,i'm supposed to return 10 pounds to a buyer after i received the funds from a selling and i was wondering how could i do that so i could have proof from Ebay that i returned the money. It's not the full amount because they kept the item and we agreed that i'll refund 10 pounds. Thank you 

[jckl1957]

Click on the item in your orders then choose 'send refund' from the dropdown menu.

You can choose an amount or a reason for sending.

Detailed instructions below.  'Help & contact' top left of your Ebay page is really useful for queries like this.  I used 'send refund' as the search term.

Issuing a refund

You can issue full or partial refunds for items in Seller Hub or My eBay up to 90 days after the original transaction. Here's how:

1. Find the order in Seller Hub - opens in new window or tab or My eBay Orders - opens in new window or tab.
2. From the dropdown menu, select Send refund.
3. Choose a reason for the refund.
4. Specify a refund amount for the item or for the order.
5. Enter the refund amount, and select Send refund.