Refund of cancelled postage label

[modykinjal]

I generated a postage label on ebay on 4th October- but it came with an incorrect parcel size. So, I cancelled the label and then got a new label created by the courier directly. On my Transaction Activity the postage label is still showing as "completed" with the amount deduction, despite me cancelling it. How can I get that transaction cancelled and the label amount refunded. 

[**peaseblossom**]

The tracking for the label that was used has to be added onto ebay before you can cancel the original one to get a refund.    Do that  via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking on a desktop browser. 

If you paid for the original label the listing would have had "Free postage" on it and you can cancel it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

If the buyer paid for it (if the cost was displayed on the listing that means the buyer paid)  it will be automatically refunded to them in 30 days.

[modykinjal]

Thanks for sharing the link. I tried to submit the refund request a few times (double checking the order ID), but it comes with the below error:

Refund Request Submitted

It looks like there was an issue with the order ID provided. Please double-check the order ID and try again.

[**peaseblossom**]

Your listing for the soundbar has Special Delivery on it which is not a Simple Delivery option.   Are you sure the buyer didn't pay for it?