Refund issue

[3733sharonr]

Requested a return to seller as item is faulty. Seller offered partial refund but I declined as item is not fit for purpose. Seller has then somehow managed to close the case. I now do not have the option to take this further with Ebay. What do I do?

[plum993]

If you opened a case for item not as described then check you can't escalate the case.If you can't escalate, and the case is now closed then look for help from your payment provider for a chargeback.