Refund for a lightbulb!

[*joyful*]

Why has Ebay made it so complicated to get a refund for a lightbulb (and Aquarium one). Have contacted the Seller - first to let him know it's faulty. They replied, asked if I wanted a refund and if so, to contact Ebay. Went thru the initial 'contact seller' for refund and I've messaged the seller twice now - no reply. Tried using the 'returns form' and it wants photos.....it's a dead light bulb! Tried using the god forsaken chatbot and no surprise, got nowhere.  Note: Seller doesn't accept returns. 

I've been using Ebay long enough to know how it used to work if something needed refunding, now it's like running into a wall.  This seems yet another "If it ain't broke, we'll still change it" tactic that Ebay have done countless times over the years I've used it. 

[jckl1957]

As long as you received the bulb within the last 30 days, as it is faulty, the seller will have to accept a return.

Ebay have not changed the return process - it is still the work of a few clicks.

About a year ago, they started asking buyers to add a photo.

Just one.

Either take a photo and add it, or use one from the original listing.

Then your return will be open.

If the seller wants the bulb back, they have 3 days to provide a label and if they don't, you go back to the case and ask Ebay to step in.