Purchased a faulty range cooker

[jo-jo2931]

I purchased a range cooker from Ebay which has a 2 year warranty.  I have problems with it from the start.

I purchased it on the 17th December 2024 and was fitted in my kitchen 5 days later.  I have had a problem with the 2nd oven door and the heat mists up the door of the smaller oven over.

Christmas day, the oven blew a fuse!  The turkey went into the dustbin together with the roast potatoes etc.!

3 blown fuses later, I decided to contact the supplier, who told me that I cannot return it as it had been unpacked and used twice!  Ebay agreed me to return it and gave me 3 options. One option was with Royal Mail for £7.95! A range cooker for just £7.95 postage?????  The seller is not replying to my messages and I can't fid  telephone contact for Ebay customer services!  Anyone got any advice???

Gisella

[tobiasd4]

Try contacting ebay here.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

But you be better contacting citizens advice as it was obviously business seller. 

[john1297576]

If you opened a NOT AS DESCRIBED CASE, SELLER has to pay return postage. Ebay supply, paid for by seller a standard label, which is in adequate and you have to ask ebay for a more appropriate value label.

If you spoke to ebay, they do not agree to a return, so long as within the 30 day money back guarantee it is YOUR RIGHT to  open a return case.

[jo-jo2931]

Thank you for your reply  John. 

I wish that I had purchased the cooker from a local store as I am finding it difficult to reach anyone, whether the seller or Ebay customer services.  I have sent them an email explaining the problem that I have been having since the cooker was fitted on the 20th December.  I am hoping that this will be resolved before the 30-day money back guarantee runs out!  I will ask the electrician for a confirmation of the problem as proof  order to give it to the seller and Ebay. 

Regards

Gisella

[tobiasd4]

Do not let 30 days run out without escalating case to ebay.

Your payment provider may also help, worth contacting them ASAP. 

[redwick1]

You dont have to deal with the seller

You open a My item is not as described dispute within 30 days of receiving the item

The seller sends a pre paid label for the return

once they have it back then they refund in full 

If they have not done that then you go back after 4 days and escalate to ebay

The option appears when it is time.

Did you open the incorrect dispute of a return?.

If you did then you can not close it to open the not as described dispute

As said Citizens advice or your card provider may help

www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Weekdays lines open between 8 a.m. and 10 p.m.
Weekends they open between 9 a.m. aand 6 p.m.