You are not the first to ask this over the last few days, but with no definitve answer at hand, all I can suggest is too contact eBay Customer Services, they have access to your account, and see if they can solve the issue.
One tip, call very first thing in the morning when the lines first open at 8 a.m. there's more chance of Dublin answering.
To Contact Customer Services it's a Live Chat, or you can select to speak and request a Call Back. Click on this link:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
On the left sidebar you can see Have us Call you or Chat with Our Automated Assistant.
On weekdays lines open between 8 a.m. and 10 .m.
On weekends they open between 9 a.m. and 6 p.m.