Product Return

[cyrilrcyrilr-0]

Hello

Regarding the return of heavy and expensive products like an electric bike, what are the different solutions I could use?

What services do 3PLs offer in this case? Can they examine the condition of the product and resell it either second-hand or relist it as new?

Do they buy the product from me to resell it themselves, or do I have to advertise it as second-hand and sell it myself?

Regarding trade-in and reconditioning sites, do they buy the product from me? But if that's the case, then do they buy it back cheaply? Would it be better to advertise it myself on a second-hand site?

In any case, it's still more advantageous than paying a 3PL to store this potentially broken bike that I won't be able to resell. Or, if I do resell it, I'll have to wait several days or weeks, while a reconditioning site will take the product back for a low price, but I'll get the money right away. Do these reconditioning sites have a shipping service?

I don't understand why my Chinese suppliers don't accept returns, even though I can send them back to China on platforms like Temu.

Is this message also visible on the French, US, or UK communities?

Thank you.

[jckl1957]

You have posted on the UK board - it's unlikely that anybody here will be able to help very much.

Rules regarding returns from France may be different to UK and we won't have first hand experience of French postal services for large items.

[fargvs]

You are in France,   The sale of Ebikes and accessories is strictly limited to authorized Business Sellers in the UK site --- there may be 20% Import/Export VAT/Customs and shipping fees levied depending on £££s value.