Problem with incorrect listing details

[coolcat1966]

Hope someone can help me with this one.    

I purchased a latop from an ebay store which was advertised with windows 10 .  I specficially need windows 10 for some of my work programs which cannot be used with windows 11.    The laptop stated windows 10  in the headline and also in the specs.   When I received it and started it up , loaded some data on it and then noticed it was actually windows 11.   I contacted seller who offered a return , but I need a laptop for work- if I send it back then I cannot work.    I said I would keep it but as they had other equivalent laptops for sale with windows 11 which were cheaper I asked for a partial refund to cover the difference in prices.    If I had wanted a laptop with windows 11 I would have just bought one of the cheaper ones which are virtually identical in specs  (about 6 months older in processors )  but same size /brand/ models etc.     My model was the highest priced but as it had windows 10 , I was happy to pay that .   So now I have ended up paying more for a product whos specs were incorrectly advertised and I could have bought an equivalent model with windows 11 from the same ebay store at a cheaper price .     I'm not asking for millions but just a refund on the price difference between their highest price equivalent windows 11 model and the price I paid for this windows 10 model which is actually windows 11.     Seller wont do anything except offer a return but that is going to be financially a lot worse for me as I need the laptop for work.    Any ideas how I can get a resolve to this?

[ile136yz]

Hi,

As you purchased a laptop windows 10, but received windows 11 you should have opened an eBay case for 'not as described' where the Seller would have to supply a return label, but it will need the item to be returned.

As the Seller as offered return you could ask eBay to get the return label, the Seller may decide to offer a partial refund as a cheaper option to resolve the situation.