Private seller

[jianas_0]

@AskeBay Hello, I want to report an issue regarding false claims made by buyer to claim free postage on returns. I am becoming disillusioned with the returns system. Customers are claiming item is faulty so that they can claim free postage on the return. Recently a customer claimed the item is not as described to claim free postage on the return. When the item arrived back it was abvious that the package had never even been opened. I sent a report to Ebay to say the system was being abused. I have asked the customer desks both on the call and through the chat, and it seems there is no other choice for me but to accept the return. Not really much ebay can do, they have no idea it's a false claim. you can report it but it's rare for ebay to take action. I have paid both original and return postage labels up to £12, and eBay only credits seller up to £3.5.

I lose £9 for nothing over this hassel.

[jckl1957]

To be honest, with 231 new items for sale, and clothing ranging in size from 10 to 26, you do look very much like a business seller.

If you are buying items to sell, then you should have a business account and a returns policy that complies with the Consumer Rights Act.

Your buyers probably assume they are buying from a business seller, but when they see your 'no returns' policy, they have no option but to open a return stating the item is not as described.