Potential Buyer being told "unfortunately this seller will not deliver to Ireland"

I am based in the UK.

 

I have an item  listing that is set to allow International delivery, when I view the listing, under the "Posts To:" information, Ireland is listed.

 

A potential buyer located in Ireland, has tried to purchase the item, but is being told "unfortunately this seller will not deliver to Ireland". 

 

I seem to be unable to raise a customer service request as the buyer is not able to raise an order and there is no option for me to report a problem with a potential buyer not being able to buy an item. I am only able to request support for an ordered item.

 

Any ideas welcome as to what I can do to address/report this problem? 

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Potential Buyer being told "unfortunately this seller will not deliver to Ireland"

Try putting their ID on your exemption list to remove any blocks:
https://www.ebay.co.uk/bmgt/ExemptBuyers

 

 

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