Postal Refund

[mbl1306]

I have approx 20 claims which are now more than 40 days, how do I speak to someone or chase them.

Previous conversation with a person who was not part of accounts/claims last week stated be patient !

[tobiasd4]

Why do you think you should get a refund. 

If you correctly upgrade to business seller, private sellers don't have all new items, then no more SD,you select your own postage service. 

[*vyolla*]

What sort of claims?

[mbl1306]

Overcharges due to their useless choices available re weight when system
first introduced. Also, post not used eg cancelled order.
They do not credit back unused post after 30 days as they state as my claim
proves in most cases.

[tobiasd4]

If buyer pays for postage and you don't print the label, buyer gets the refund not you. 

[mbl1306]

We always pay the post, taken immediately by Ebay before label even
requested/ downloaded.

[*vyolla*]

If you don't use the Simple Delivery label provided, you or your buyer will be refunded, depending on who paid for postage.

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form (link below) for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
• https://www.ebay.co.uk/claims/simple-delivery/refund/seller

  To process your refund, we'll verify the following:

  • The label was paid for by you (you offered free shipping to the buyer).
  • The refund request is created within 14 days from the item's sale.
  • The label wasn't used within 14 days of the item's sale.
  • The package was delivered using a different tracking number.

    If your request meets all these conditions, you'll receive a refund for the shipping cost.

[*vyolla*]

Just a heads up because you may be heading for grief with HMRC as you appear to be unaware that you should be trading on an eBay business account. 

A private seller is one who is just selling off their own personal items such clothes from their wardrobe, bits from their loft/garage etc.

A Business seller is someone who buys or makes items to sell on.  They need to be registered as a business to meet the requirements of UK law. They need to declare income to HMRC once they reach £1,000 worth of sales (eBay will be providing HMRC with your details anyway so it's vital to keep correct accounts for your tax return).

You can obviously offset more expenses as a business seller, but can't offset any at all if you're trading on a private account.  You also don't have to use eBay's Simple Delivery, and your buyers aren't charged extra for Buyer Protection.

To correctly register as a business seller simply go to your Personal Information in your account and to the right of Account Type, which will be showing as 'Individual'  you'll see an Edit option.

https://accountsettings.ebay.co.uk/profile

This doesn't affect your feedback profile or any current listings, it merely upgrades your account so that you're compliant with current consumer and eBay policy.

If you're also selling your own items, just open another eBay account (you can have more than one).

[mbl1306]

This is how we did our claims, not one has been actioned after 40 days
despite chasers via customer service.

[*vyolla*]

Did eBay CS give a reason as to why you weren't refunded? To be honest, that's a lot of claims in a short period. Simple Delivery is for private seller accounts, as you're trading as a business and making a lot of claims I feel that you may have hit a problem there.

As advised, you need to be trading correctly on a business account.  You then won't have to use Simple Delivery, which is just mandatory for private sellers.

[mbl1306]

Hi
Some were because the options were hopeless

eg at one point they had a break point from 1 kg to 15kg charging a minimum
£12.47.
I used Royal Mail at the time and was paying £6.80 with free collection.
Their statement that everyone would save money with simple delivery was a
joke.
Also, they charge postage on day of order instead of when label is
downloaded.

Mike

[*vyolla*]

You shouldn't have to use Simple Delivery Mike, I can see from the items that you have listed that it's really unsuitable.