Postage fee charged to me.

[icabod456]

I sold an item for £40 and it cost £5.64 to post which the buyer paid. I was charged about £6.00 seller fees so I expected to get about £39.00 in my bank account. I paid for the postage label expecting to get the money back. The buyer paid £45.64 and I got £33.00 in my account, that means I've been charged for the postage. How do I contact ebay about this ?, all I get is the automated assistant! 

[redwick1 · Accepted solution]

You pay fees on £45.40 items + postage about £6.30 ebay fees.  £39. 10

The buyer paid the postage to you still so have to buy the postage you dont get the money back.

Sounfd sbout right

[john1297576]

Who do you think the buyer pays the postage to, you. You then use that money to buy postage.

If you are only charging the exact cost for postage, after fees you only get about £4.90.

It is permitted to allow for fees and packaging in what you charge the buyer.