Payment not released by ebay although that my buyer had the QR scan code and I scanned

[suer_55]

I have sold two items to two different buyers and I scanned their QR collection code and the ebay is holding the payment as pending and advising that there is another nearly three weeks for the payment to come through. Obviously, Ebay does not have a proper support to respond to this issue and to check my account so hopefully someone could let me know what could be the issue? I have messaged the buyers and they even sent message to ebay that they have collected and happy with the products!! 

[**peaseblossom**]

eBay often put payments to new sellers on hold for 30 days.  It's a separate issue to the collection confirmation.  

@suer_55 

[suer_55]

Thank you for the response but I am not a new seller and have been selling for over a year regularly.