Payment for sold auction 35mm colour slides

[allejorgense7]

Ebay have held up payment for my slides sold on auction since 10 August.

They were sent by Royal Mail without tracking.

How can I prove delivery.

Why cannot ebay contact my buyers to establish the facts.

This no-payment is bordering on fraud.

I demand immediate action.

Allen Jorgensen

[*vyolla*]

It's not fraud of any kind, but that is a considerable payment delay. Usually, if you don't add a tracking number to show delivery your payment is held for 14 days. 

I'd contact eBay and ask if they can take a look and see what the reason is for the payment hold.

Just a heads up, I wouldn't 'demand' anything, just keep things polite with the eBay CS rep.

I’ve found that the easiest route to contact eBay Customer Services is via the link below where you can request a call back:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[*vyolla*]

Just to add, I see that you're registered in South Africa and shipped the items from South Africa.

How did you manage to ship via Royal Mail?

[john1297576]

As already said, how come you are using Royal Mail?

I think you also need to look at your own listings for estimated delivery dates, as most I have looked at give November. Sounds more like snail mail.

[allejorgense7]

I send by DHL to my contact person in the UK.
He then posted the various items by Royal Mail.