I did share this on another thread but I think it deserves it's own thread. Also this is when looking on the website. Don't know what the app shows.
Just had to phone customer services and they are bemused by this problem.
In the payments section on your account it should show the transactions as a list and when you click on your pending balance and then on each item it says the date next to the word pending that payment will be made which is 14 days after the item sold. (when not sent with tracking).
But on my account each item says pending on each item but no date. When you click on the view button on the far right of each item in payments it says not yet dispatched and a purchase label button.
But if you click on the order id on each item, it shows it has been marked as dispatched, as I mark it dispatched the day after an item sells.
It is as if the ebay site is not telling the payment section that an item has been dispatched. It only came to light when a tracked 48 item that shows as delivered on the 12th on the tracking on ebay and should have been paid out on the 14th in payments still says pending and the view item at the end of the transaction says not dispatched and to buy a label. Yet the order ID shows all tracking and delivered on the 12th.
The CS guy was great but he and his manager could not force the payments system to recognise that the items were dispatched and also could not make the payment appear as available for the tracked item. They confirmed it should have been paid out and available on the 14th.
They have bumped it over to the IT department but he said they always take at least a week to respond.
So until then I wont get any money as even the items that will reach 14 days from dispatch still are marked on the payments system as not dispatched.
He was very sorry but its just not good enough. You should check your accounts to see if there is a date after pending on the transactions otherwise you are in the same boat as me. If it was not for the tracked item showing up this problem I would be assuming it just says pending as we are not 14 days from the start of all this payment change nonsense and would be assuming payments were going to happen from the 19th onwards.
Does anybody else have this problem or got it resolved yet?
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