Paying double postage

I am new to eBay and sold my first item last week.

The buyer paid postage of £2:70 along with buyer protection.

On completion of the sale, and receiving positive feedback, the funds went into my Ebay account. But the funds are short by £2:70. So why have I been charged an extra £2;70 when the buyer had already paid the postage?

The postage service did cost £2:70 and was covered fully by the buyer.

 

I tried searching for an answer to this, but couldn't find anything obvious.

Thanks if anyone can shed some light on this.

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Re: Paying double postage

IMG_20250428_143423.jpg

 where the confusion arrose

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Re: Paying double postage

If as you say, buyer paid for postage and buyer protection, then the postage money comes to you, buyer protection goes to ebay, so you have to pay for postage.

You have all the details of the transaction, you can see all details, we cannot, you end up after paying for postage with the sale price of the item. 

Put a screen shot on here of the breakdown of the transaction.

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Re: Paying double postage

Ok, I have 2 images for you...
I have the image for the first sale, which was credited to my account.

But I have since made 3 further sales, which 2 of them seem to have had the
postage paid from my funds.

So for 2 of my 4 items that have been sent, I have double paid the postage.
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Re: Paying double postage

IMG_20250428_141108.jpg

Image 1. The sales transaction 

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Screenshot_20250428_141048_eBay.jpg

 image 2..I am seeing 2 of these on my account. For 2 different sales.

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Re: Paying double postage

Ah, I have found another page and think I've figured it out.

First item Sold for £50

I paid £2.70 postage 

Recieved 52.70 for item and postage.

 

2 items then sold. One of the items I needed to pay the 2.70 for postage (it was £9 for the item)

These items not been credited to my account yet.

So because I paid the postage, I will recieve 11.70 instead of 9.. which is where I am seeing my account 2.70 down.

So in a couple of days, this should all Right itself.

Pretty much figured it out now.

Sorry if I caused any confusion!

Thanks for the reply.

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Re: Paying double postage

IMG_20250428_143423.jpg

 where the confusion arrose

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