Parcel not delivered

[adasmit-82]

I have sent a parcel but it’s still with evri nearly two weeks later 

[**peaseblossom**]

If the buyer has complained ask them to open a "not received" case then eBay will issue the refund themselves and you keep the original payment.

If the buyer has not been in touch or opened a case I would leave it until they do.   Sometimes the tracking doesn't update even after the item has arrived.