Hello. I am looking for some advice. I sold a sterling silver crucifix necklace and I sent it through Evri. The tracking had stopped and it hadn’t changed for a few days so the buyer was asking me to ask ever for an update, which I did. In the meantime if waiting for a response, the buyer opened a request for a refund. I didn’t want any negative feedback so I refunded as at this point I had a feeling Evri had in fact lost the parcel. Unfortunately this morning I had noticed that the parcel has miraculously been found and it is now on its way to the buyer. I am very frustrated as now the buyer will be getting the necklace for free and I’m out of pocket. Is there anything I can do. I’ve tried contacting Evri but they take too long to respond.
