Packlink postage used -damaged in post

[thamuzvortan]

Customer requested refund as item not received as described. Item was damaged in post. Postage organized through eBay packlink. How do I resolve this? 

[61stephenuk]

Ask the buyer to open an eBay claim for item not as described-received damaged, you then supply prepaid label for buyer to return and refund on receipt.

Next start your claim with Packlink

https://support-ebay.packlink.com/hc/en-gb/articles/360014270619-