PO Box nonsense

[estthor69]

I am a buyer and I was unable to buy items twice now as I get nonsensical automated message that the Seller does not post to a PO Box. My address is Post Office Cottage and it seems I can no longer purchase items on ebay as it automatically generates this nonsense about PO Box address. Has anyone else come across this?

[*guinevere* · Accepted solution]

This must be down to those particular sellers I'm afraid.

I see you have several other successful purchases from other sellers so maybe message them and explain that of course it isn't a PO box, or find another seller.

[red_magpie]

Sellers can exclude delivery to PO boxes, so it seems that when they do eBay's robot falsely recognises your address as a PO box.

You could try asking eBay to change its algorithm to add the word "box" as a condition, but I doubt they will do this just for your benefit. Can you not remove the house name and simply give a street number?

Otherwise all you can do is ask sellers to put you on their exceptions list - assuming that they haven't also blocked messages from blocked addresses.

[estthor69]

Many thanks Contacting the Seller direct was the only solution