Own postage

[bighi5110]

Hi. I sold a guitar but instead of using eBay's postage, (which seemed very low), I used my own via Royal Mail. Item received ok and the purchaser is very happy with the guitar. The only problem is  that the website says it has not been received. Any advise would be very helpful.

[*vyolla* · Accepted solution]

If you didn't use the label provided there's no way to add your own tracking number to prove delivery, so your payment may be held for 14 days.

[john1297576]

Nothing much you can do, but in the event of buyer saying not received, you would be able to add your tracking to prove delivery.

[bighi5110]

Thanks for getting back to me. Getting used to the ebay experience. Kind regards.

[*vyolla*]

You're very welcome @bighi5110 , it's all a learning curve! 🙂