Own postage

bighi5110
Contributor

‎26-03-2026 11:19 AM

Hi. I sold a guitar but instead of using eBay's postage, (which seemed very low), I used my own via Royal Mail. Item received ok and the purchaser is very happy with the guitar. The only problem is  that the website says it has not been received. Any advise would be very helpful.

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*vyolla*
Pro Mentor

‎26-03-2026 11:21 AM

If you didn't use the label provided there's no way to add your own tracking number to prove delivery, so your payment may be held for 14 days.

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john1297576
Pro Mentor

‎26-03-2026 11:22 AM

Nothing much you can do, but in the event of buyer saying not received, you would be able to add your tracking to prove delivery.

bighi5110
Contributor
In response to *vyolla*

‎26-03-2026 11:25 AM

Thanks for getting back to me. Getting used to the ebay experience. Kind regards.

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*vyolla*
Pro Mentor
In response to bighi5110

‎26-03-2026 11:28 AM

You're very welcome @bighi5110 , it's all a learning curve! 🙂

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