Oversize product incorrectly having pre-paid labels created

[jondoubt]

I have listings for oversize products that include a delivery cost appropriate for the size of the product, but it appears that the simple delivery process is still being implemented.

On a listing where I have an additional postage / delivery cost this isn't being charged to the customer at all and is being replaced with a cost for a pre-paid, entirely useless postage label.

On a listing that I offer free delivery the customer pays the full amount but a part of that is used to generate an entirely useless postage label.

As it stands I am being expected to give away products to the customer and pay eBay for the privilidge to do so??

And I'm told that it will be at least 24 hours until anyone emails me back on this issue... in the mean time I have had four orders as it looks like everything is on sale now! 

Great work on validating your processes before launching them eBay. Well done indeed.

[jckl1957]

You are a business seller so your sales are not subject to Simple Delivery - which is now mandatory for all private sellers on eligible items.

I am not sure what your issue is - most of your items are listed with free postage (seller pays) so I assume you have allowed for that in the price of the item - but this is not a Simple Delivery problem.

[jondoubt]

Hi,

I have just changed from an individual account to a business account to get rid of this issue for me.

I have had quite a few years behind me so had a good understanding of how things used to work, and how things should have worked from today onwards.

Specifically products identifed as oversize should be exempt from 'simple delivery' (...far from...) and the normal postage policy should have applied. 
In fact the postage policy was ignored and pre-paid labels (plus VAT) taken out of the customer payment.
Postage policy ignored on free postage meant I was charged the cost of the label that in theory could be refunded later.
Where a postage cost was part of the policy that payment wasn't taken and I was still charged the cot of the label, so even if this was refunded I had still lost the actual cost of the delivery as it was never taken.

Ebay had said it would take over 24 hours for them to look at the issue and it wasn't at all clear how it would be resolved on the orders I had or how things would go on any future orders.

I had a number of orders placed and I did not want to cause any further disruption to the people who were trying to place their orders, hence my change to a business account (although, to be transparent eBay were already asking for me to do that anyway).


I very much doubt that I will be the only one being affected by this issue though. 😞

[jondoubt]

Side note, whilst I was changing a listing to update the costs to reflect the loss of the buyer fee I noted that the dimensions showed something that was not oversize were pre-edit they had correctly shown as oversize.
This could well be the root of the issue, different dimensions being held in two different data tables and the simple delivery using the 'wrong' data.

Also, a strange thing happened while I was messaging the customers to let them know I had to cancel their orders and ask them to raise new ones, that if you copy a message from a chat and paste it into another it doubles all the lines, but one after each other.

Like,

Hello.
Hello.
This is a message.
This is a message.

Very weird.

[jondoubt]

The irony that I now see is that I would have been better off changing all the listings to free postage and just throwing the pre-paid label in the bin as that was a lower cost to me than the eBay fees are!
Amazing.