Hello everyone,
I’m looking for advice or shared experiences regarding the eBay appeals process.
Following instructions from eBay support, I was asked to contact whappeals@ebay.com to resolve a restriction on my eBay.co.uk account (related to listing permissions).
I sent a detailed email to whappeals@ebay.com over 20 days ago, including all requested information and documentation.
Unfortunately, I have not received any response at all — not even an acknowledgement.
I contacted eBay customer support again, and I was told that appeals can take up to 30 working days, but at this point I’m concerned because:
my ability to create new listings is still blocked,
my fulfilment setup (eBay Fulfilment by Orange Connex) has already been approved,
and I have no visibility on whether my appeal is even being reviewed.
My questions to the community are:
Is it normal not to receive any response from whappeals@ebay.com for this long?
Has anyone successfully resolved a similar situation?
Is there any recommended way to escalate or follow up when no reply is received?
Any advice from experienced sellers or moderators would be greatly appreciated.
Thank you in advance.
