Hi all,
I've sold a laptop on Sunday the 17th. Created a Dpd postage label through Ebay, dropped off the package to the shop on the same day. 5 days later, the buyer reports "item has not arrived". Dpd tracking shows "Your parcel has been dropped off at a DPD Pickup Shop".(it was "1-2 days delivery service"). No further info under the tracking number.
Trying to call Dpd, the automatic voice says the consignment number appears to be purchased via Packlink, please contact Packlink for support and hangs up.
Now,
What do I have to do with packlink? Upon dropping the item at the pickup shop, I got an email from "Collect+ Parcels". But tracking on their website redirects me right away to DPD. And as I already said, when contacting dpd they say Packlink. So checking the packlink tracking, none of the consingment, reference etc none of them matches my delivery.
To say I am confused would be putting it mildly.
Who do I contact now? Where do I seek help?
Where is my parcel?
What do I say to the buyer ??
Am I anyhow protected, apart from unsure dpd insurance?
How could a company such as DPD leave a sender without any support whatsoever? Trying to contact them feels like trying to move a rock.
