Only partial refund issued

[sadav-44]

I recieved only partial refund on two items identical that weren't delivered.  

I was only refunded for one item.

Ebay have declared the case refunded and therefore closed.

Now I am failing to contact ebay. I go around  in circles clicking on all the offered choices but cannot get a direct message to ebay to explain my gripe because it just gets to the bit where it says case closed and no other options.

I've searched and searched but cannot find a way of contacting ebay directly. 

Am I missing something?

[*guinevere*]

You needed to open a separate INR case for each item. If you only opened one case you would be refunded for one item only.

Open another case now for the other one if you are still within 30 days.