Only enclosed half the order

A buyer bought 2 items I was selling.  I didn’t realise it was one buyer until after I had sent one item. Now I have no way of sending the second item which should have been in the parcel.  How do I send second item to them as I cannot reuse the label a second time?  Do I just have to refund them? 

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Only enclosed half the order

Bought two items, each would need a label, so why not use second label.

 

 combining has not been possible for weeks so each sale is a seperate item.

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