Non delivery to international customer

[r2023c]

I have been advised that a buyer has reported an item has not arrived and eBay are withholding funds. However I have proof of postage and eBay have advised me by email that the item was dispatched by them from their Global Shipping Centre. What can Indo to resolve the situation?

[plpmr]

as long as you have entered tracking proving delivery to the Global UK hub you are covered.