No tracking and cant collect parcel

Hi i made a purchase and paid for tracked 48 postage to a local pick up point , a shop. It was posted untracked and i believe it is now sitting at the shop. They wont release it as i dont have confirmation . Seller not responding to messages but said it has been despatched.

Help plz

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No tracking and cant collect parcel

Check the last estimated delivery date on the listing and when that has passed select "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arr...
and escalate it 3 complete working days later to get a full refund.

 

 

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